Policies and Procedures for COVID-19

Below find CTL's Updated Policy and Procedure Changes

This will be updated as we continue to evaluate the novel COVID-19 crisis with extreme seriousness and diligence.

Cleaning Upgrades

  1. CTL will be examining what is automated within the bathrooms and do a walkthrough to determine what is and what is not automated already. (ex: toilets, paper towels, faucet sensors, step stools)

  2. Sanitizing stations have been purchased and will be positioned in the lobby before each performance.

  3. Face masks will be purchased for volunteers and house staff to wear while working performances. 

  4. CTL will purchase a no touch thermometer for the use of staff, production stage managers and instructors. 

  5. Water fountains will be out of order. 

  6. Water bottle refillable stations will be sanitized regularly. 

Ticket Policies 

  1. We encourage patrons that if they feel unwell they should NOT attend and reach out to the Box Office about exchanging their tickets to a future show. 

  2. Will Call will be transformed into a Check In list (like what is done for Studio productions). If picking up "Will Call" tickets you will simply now just identify your party's name upon entering the theatre.

  3. We will encourage and prefer pre-ordering tickets by phone or website rather than purchasing in person. 

    1. CTL strongly encourages purchases by Credit Card if purchasing at the performance or during day time hours. 


Daytime Staff

  1. Employees must self-monitor temperature prior to arrival at work.  Any fever 100 or above and they are to stay home. They must be without a fever for 3 days (without the use of fever reducing medication) before returning to work.  

  2. All employees are offered masks to wear. They don’t have to wear it if they are working at a distance of over 6’.  Anyone walking around the theatre must have a mask on.  

  3. Gloves will be worn by the Box Office Window attendant during any transactions during the business day (once we are open to patrons, date is TBA and will be dictated by CDC guidelines). 

  4. If someone doesn’t feel well they are to leave immediately and we highly recommend they consult a doctor.   

  5. High touch areas (handles, bathrooms…) will be sanitized multiple times a day. 

  6. All doors during the day that can be propped open will be so that staff will not have to touch them consistently.

  7. We have hand sanitizer and disinfecting wipes available for any who want to use them.  In all offices we will use the wipes on our phones, keyboards and desks daily.

  8. Daytime staff will be putting up temporary maximum occupancy signs on all doors including bathrooms, offices, classrooms and vocal studios. 

Front of House/Box Office/Concessions

  1. Limit of 3 people at most allowed in box office at this time. No congregating prior to house opening.

  2. There will be no meet and greets with the cast after the show. 

  3. Ushers and volunteers will have temperatures taken as soon as they arrive, anyone with a 100 degree fever will be sent home immediately. 

    1. Individuals must go three days without a 100 degree fever (without the use of fever reducing medication) before returning to volunteer. 

  4. Ushers and volunteers will be in masks when in the lobby or the Mainstage area. This includes Production Staff members who are walking through. 

  5. Hand sanitizers will be available throughout the building.

  6. Box Office Manager or Volunteer located at the Box Office Window will wear gloves that are changed out for each transaction. 

  7. The house to the theatre will be open at least an hour before the curtain time. 

  8. A volunteer or production staff member will be stationed in the outer lobby to hold the outdoor open for audience members to enter without touching a door handle. 

  9. Both doors to the theatre inner-lobby will be propped open allowing audiences to enter without touching a door handle. 

  10. Tickets can be shown from phones or printed forms and all tickets will be scanned with the OvationTix App.

    1. No Ushers or Volunteers will touch a ticket that audience members have in their possession.

  11. Audiences will be greeted with an in person curtain speech to explain that after the show is over the audience will be dismissed one row at a time to help with traffic flow. 

  12. We are suspending Opening Night Chocolate Toasts

  13. Concession stand will be Credit Card only, no cash, and patrons will self swipe their own card. 

  14. Programs will be available digitally through the internet.

  15. There will be NO recycling of programs. 

  16. Audiences will be limited to 60% of usual capacity unless otherwise indicated by CDC guidelines. (60% is 100 audience members maximum for our Mainstage.)

  17. Studio space for summer camp performances will be decided on a camp by camp basis. Some camps may be sent a link for live streamed performances for high risk family members and friends. 

  18. All Audiences will be seated in General Admission to allow self social distancing to occur.

    1. There will be at least one empty seat between parties on each side; or one at the end of a party if the party is seated next to a wall or aisle. 

  19. Audiences will be strongly encouraged to wear masks when attending shows until instructed otherwise by the CDC.

  20. No gifts will be allowed in the theatre from audience members (i.e. flowers or candy), they must be kept in cars during the performance. 

  21. Audiences can expect to see signage posted in lobby and common areas stating we are following all CDC guidelines

  22. Spike marks will be found on the group to help spread out lines waiting for entrance to the theatre, restrooms, concessions and Box Office Window. 

  23. Usher Vests will no longer be used until further notice.

  24. Usher Name Tags will be sterilized before and after each use. 

Productions

  1. All Leads will be understudied.

  2. Auditions will be done virtually with call backs and dance auditions happening in groups of 10. 

  3. All participants and production staff members must wear a mask while attending a rehearsal

    1. Vocal rehearsals must be held either in the rehearsal room or the Mainstage so that participants can social distance themselves and remove masks. 

  4. All participants will have their temperature taken at arrival to the theatre, anyone with over 100 degree fever will be sent home immediately. 

    1. The individual must go three days without a 100 degree fever (without the use of fever reducing medication)  before returning to rehearsal. 

  5. Production staff will sanitize all door handles to get into rehearsal space prior to rehearsal and after rehearsal.  

  6. Productions will rehearse in groups of 25 or less until otherwise indicated by the CDC and/or the state or federal government. 

  7. No sharing of pencils during rehearsal.

  8. No sharing of water bottles or snacks. 

  9. No Opening Night snacks. 

  10. No cast parties. 

  11. No backstage/green room guests, prior or after show. 

  12. Stage Manager will create a rotation of 3 actors assigned to spray down Green Room Counters, tables, Kitchen Counter, Bathroom door knobs, Costume and Scenic Door Knobs, and the back stairwell door knob, every night of tech and during the run of the show. 

Props, Sets and Costumes: 

  1. There will be NO DONATIONS taken until further notice. 

  2. The use of any tool from the shop must be wiped down afterwards and placed on the table outside of the shop. Day-time staff will then re-disinfect the tool prior to placing the tool back into the shop. 

  3. Prior to new production:

    1. All props must be sanitized while being pulled for rehearsal. 

    2. Props will ONLY be touched by actor who uses said prop. Props must be preset and checked by actor ONLY. (Stage Managers can double check but will NOT move props prior to the show.) 

  4. During a show:

    1. All individual props sanitized at the end of each night by stage crew.

    2. All furniture sanitized after each rehearsal by stage crew.

    3. Limit use of shared props between cast members when possible. 

    4. No edible props allowed

    5. Set door handles and handrails sanitized after each rehearsal

    6. In general, limit number of individuals in contact with each prop.

  5. After Show Run:

    1. All props should be sanitized before returning to storage

  6. Costumes will be sanitized often and as thoroughly as possible.  

Tech Booth:

  1. Mic packs and mics wiped down before being returned to bags

  2. Soundboard and light board disinfected at the end of each night. 

  3. Computer mice, keyboards and monitors should be cleaned daily. 

  4. No more than 8 people in the Tech Booth areas (pit, booth and office) at any given time.  

  5. iPads will be sanitized after each use. 

  6. Disinfect light switches and doorknobs when leaving

Classes, Camps and Vocal Lessons

  1. All participants will have their temperatures taken at arrival to the theatre.  Anyone with 100 degree temperature or above will be sent home immediately.

    1. The individual must go three days without a 100 degree fever (without the use of fever reducing medication) before returning to the theatre.  

    2. As always, we will continue to encourage parents to be on alert for signs of any illnesses and to keep children home if they are unwell.

  2. All participants and staff must wear a mask while attending rehearsals or class.

    1. Vocal rehearsals and lessons must be held either in the rehearsal room, 3rd Floor Lobby, Studio stage or on the mainstage so participants can physically social distance themselves and remove masks.

    2. Students and instructors who are in a larger space and are distanced over 6 feet may not have to wear a mask*

  3. All participants and staff must observe physical social distancing of 6 feet during class and rehearsal time.

    1. Signage and designated areas during both learning and break time will be posted to help students and instructors stay on track with physical social distancing guidelines.  

    2. Instructors may have to assist a student at a proximity closer than 6 feet.  If this is necessary the instructor must have a mask on and use hand sanitizer prior to the assistance particularly if they will be handling materials with a student.  

  4. Instructors will disinfect all learning areas in use by their students before and after class

    1. Instructors and staff will also be asked to disinfect surfaces, class materials, props and costumes as needed during class time and after.

  5. Staff, instructors and students will make it routine to wash hands before class time, at snack time, and before leaving the theatre.  

    1. Hand sanitizing stations will also be placed on each floor in use.

  6. Rules regarding snack/break time during classes and summer camps:

    1. All students must bring their own water bottle with their name clearly labeled on it.

    2. CTL will serve only packaged snacks during summer camp snack time.

    3. Instructors must wear disposable gloves while serving snacks.  

    4. Students may not share snacks or drinks at any time

    5. Students will be asked to refrain from bringing in food from home for snack time unless they need to do so for a medical or allergy related reason.  Parents must let instructors or the Education Coordinator know in advance if they need to bring snacks from home.

  7. Students may not share personal items or class materials/items that are assigned to them. 

    1. Class materials and items include but are not limited to: general classroom materials, art materials, papers, scripts, props, tools, protective wear, and costuming.

    2. Personal items include but are not limited to: Clothing, personal hygiene items, snacks, toys, sensory needs, books, phones and miscellaneous electronic devices.


We encourage you to continue practicing recommended sanitary standards by the CDC and ask that you only plan to be in attendance if you are feeling in good health. And as always, please wash your hands! If you have not yet we encourage you to visit (https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html) for information on how to best prevent illness. 

If you are feeling unwell, please don’t hesitate to contact our box office to reschedule your visit for a later performance or for a different production. Our box office number is 570-327-1777, and we will happy to exchange your tickets for you. You can also email [email protected], as staff is currently working remotely, and most easily accessible by email.

As the situation evolves, we will continue to keep you informed. If you have any questions about our preparations around this or any other public health issue, please feel free to reach out to us at 570-329-0599.